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Candice Benson

March 20, 2018 by Candice Benson

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Ideal Customer Profile (1)

When starting any business, the number one thing you need to know is your ideal customer. If you are first starting out, you may think "anyone who wants to buy my service is my ideal customer" and while that can be true, the sooner you figure out your target market, the sooner you will see success. New business owners and entrepreneurs sometimes forget that you get to choose who you want to do business with.

Ideal Customer Profile

Building an Ideal Customer Profile will guide the products and services you offer, the words you use and the emotions you build through your marketing. This profile is not a set it and forget it type of document. With testing and feedback, you will refine your Ideal Customer Profile which will allow you to become more efficient with your resources and marketing efforts.

Everything you do, from your branding and your website to which social media networks you are on rely on knowing who your ideal customer is. Remember that your "Ideal Customers" are the ones you will dedicate money and time to acquire.

Before we build a ideal customer persona, we need a little more information. Let's get started.

Who are you serving?

Note that the answer is not "EVERYONE". The reason for this is that when you market to everyone, you connect with no one.

When you market to everyone, you connect with no one. Click To Tweet

While your product or service could in fact be beneficial to many people, who specifically is most likely to purchase it or who would benefit the most from it? It's important to narrow your target market so you don't waste time and money marketing to people who aren't good potential customers.

What brings them to you?

What problems does your product/service solve for your customer? What needs does your product/service satisfy? How does it improve your customer's life?  Of all the benefits you offer, which are the most important to your ideal customer?

When, where and how do customers buy from you?

What has to happen to the customer for them to buy from you? What time of the year, season, month or week do they buy? Where are they when they purchase from you? How do they buy your product/service? How do they buy similar products/services? How does your customer make buying decisions?

 

Building a Ideal Customer Profile

When building a customer profile, it is important to understand both demographics and psychographics in relation to your ideal customer. Take a couple minutes to think through and answer the following questions:

Demographics

Demographics are the typical external characteristics about your target market. Most are quantifiable with a range or yes/no answer, like:

  • What gender is my ideal customer?
  • How old are they?
  • Where are they located geographically? Where do they live and work?
  • Does my ideal customer have a spouse?
  • Do they have children?
  • What level of education has my ideal customer received?
  • What does my customer do for a living?
  • How much do they make a year?
Psychographics

Psychographics go beyond demographics to the internal characteristics of your target market. Psychographics focus on things like your customers psychology, behaviours or beliefs.

  • What is my ideal customer interested in?
  • What do they do for fun?
  • What do they value? What do they believe in?
  • What are they frustrated with? What do they find challenging?
  • What fears or worries do they have?
  • What do they desire, want or aspire to?
  • What do they want to achieve in the next five years?
  • What websites do they frequent?
  • What media do they consume?

Once you have answered these questions, you will notice you are better able to picture your ideal customer in your mind.

Now do just that. Think about your ideal customer, picture them in your mind. Do you currently have any customers or clients that are similar to him/her?

If so, great! If not, it's time to get to work.

Why are you working with people who are not your ideal customer? What's stopping you from only working with your dream clients? Click To Tweet

What mental blocks do you have in place preventing you from working with your ideal customer?

Take some time to think these through and join us for our next post on how to find and market to your ideal customers.

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Hello, we're Candice & Matt. We provide tips, tools and resources to help entrepreneurs build their dream businesses. Read More

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March 10, 2018 by Candice Benson

The small business community is filled with many talented writers. Each Saturday, we feature articles that we found interesting and think that will be of value to you. Here is a look at some of this week’s best small business articles.

In this episode of Small Business Saturdays: Branding Strategy Insider, Young Upstarts, Duct Tape Marketing

Is your brand story engaging? Branding Strategy Insider shares the 4 phases of brand story engagement.

Young Upstarts shares how in their 3 step brand makeover.

Duct Tape Marketing gives us some tips on how to fix a broken content strategy.

 

What was your favourite read of the week? Did we miss it? Let us know below!

Filed Under: Weekly Roundup

March 3, 2018 by Candice Benson

The small business community is filled with many talented writers. Each Saturday, we feature articles that we found interesting and think that will be of value to you. Here is a look at some of this week’s best small business articles.

In this episode of Small Business Saturdays: YFS Magazine, Women on Business, Young Upstarts

Worried about what the new Facebook algorithm update means to your business? YFS Magazine tells us how to outsmart Facebook’s algorithm and remain visible.

Women on Business shared 5 hacks to revamp your marketing that work.

Do you outsource parts of your business? What about these 5 services you haven’t thought about outsourcing by Young Upstarts?

 

What was your favourite read of the week? Did we miss it? Let us know below!

Filed Under: Weekly Roundup

February 24, 2018 by Candice Benson

The small business community is filled with many talented writers. Each Saturday, we feature articles that we found interesting and think that will be of value to you. Here is a look at some of this week’s best small business articles. This week is all about blogging!

In this episode of Small Business Saturdays: All Business, Young Upstarts, Duct Tape Marketing

All Business shares the 8 essential elements of a successful blog post.

Is it true? Young Upstarts explains why blogging is the new marketing.

Duct Tape Marketing gives us some tips on how to remove writers block and come up with awesome content ideas.

 

What was your favourite read of the week? Did we miss it? Let us know below!

Filed Under: Weekly Roundup

February 17, 2018 by Candice Benson

The small business community is filled with many talented writers. Each Saturday, we feature articles that we found interesting and think that will be of value to you. Here is a look at some of this week’s best small business articles.

In this episode of Small Business Saturdays: All Business, Young Upstarts, YFS Magazine

All Business shares some easy and affordable ways to make your employees feel loved.

Make sure to check out this monthly checklist for great business health from Young Upstarts.

YFS Magazine shares how to reach ideal customers with Facebook Ads.

 

What was your favourite read of the week? Did we miss it? Let us know below!

Filed Under: Weekly Roundup

February 10, 2018 by Candice Benson

The small business community is filled with many talented writers. Each Saturday, we feature articles that we found interesting and think that will be of value to you. Here is a look at some of this week’s best small business articles.

In this episode of Small Business Saturdays:  Entrepreneur, All Business, Small Business Trends

Don’t fear being wrong says Maran Nelson – read more at Entrepreneur.

All Business showcases 14 successful entrepreneurs who share their best tips for increasing productivity.

Small Business Trends had two articles we enjoyed this week. Check out how to keep your clients wanting more and Publishing on Medium: 10 reasons why it’s great

 

What was your favourite read of the week? Did we miss it? Let us know below!

Filed Under: Weekly Roundup

January 21, 2018 by Candice Benson

BOLD-Business-Blog
Web Design
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Entrepreneur
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Habitat for Humanity

WordPress Website Design for Habitat for Humanity Greater Ottawa (Habitat GO)

 It all started with an ad for a website reviewer. Candice had been looking for her next volunteer opportunity, so had answered the ad to see if she could help. After speaking with the wonderful team at Habitat GO, she quickly realized what they really needed (and wanted) was a website overhaul.

They had recently received new brand guidelines from Habitat from Humanity HQ and needed to comply with the new ‘look and feel’ within the next 12 months. Understanding this wouldn’t be a quick website review, Candice spoke to Matt who quickly jumped on board for this worthy cause. And just like that, Habitat GO became our Charity Partner for 2017!

Working together, we went through over 100 pages of content that had been put together over the past decade and with multiple contributors. The Habitat GO team was amazing, streamlining and simplifying their messages down to only the most important.

From there, we were able to assess how the disparate pieces would fit together for their multiple audiences (prospective homeowners, volunteers, donors, etc) in a cohesive look. We showed them a wireframe and mockup, and started in on this monster project.

After months of a full team effort, we launched their beautiful, new website on December 5th at their Christmas celebration to a round of applause.

“Thanks to Bold Business Solutions, our new website is modern, visually attractive and much easier to navigate and update. Candice and Matt generously offered their pro-bono services to our not-for-profit and we couldn’t be more grateful! They are a joy to work with and the reactions to our website have exceeded our expectations. People have repeatedly contacted our office and staff to let us know how great they think our website looks.”

– Kristin Harold, Senior Director of Operations and Communications

This was such a fun project for us and we’re so happy to give back to our community. We are happy to announce that we will be staying on as Habitat GO’s Website Maintenance/Design Team for 2018.

 

Want to help out your favourite charity? Nominate them to become our 2018 Charity Partner.

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January 15, 2018 by Candice Benson

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15 Tips _ Exhibitor's Checklist (3)

With spring on its way, trade show season is in full swing. Whether for boats, crafts, home and garden, bridal, etc., there's a trade show out there for each and every type of business. Being an exhibitor at a trade show is a great way to build brand awareness and your customer base.

We get it, being an entrepreneur is tough enough without adding another thing to the list. That's why we've collected all the information you need into 15 actionable steps and created a handy exhibitor checklist for you.

Grab your free PDF download!

Exhibitor's Checklist for a Successful Trade Show

1. Figure Out What Trade shows You Will Attend this Year

Make a plan for what tradeshows you will attend. Reach out to your network to see which shows they attend every year or ask your booth neighbours which other trade shows they regularly attend. Pick the shows that best align with your marketing goals and your target audience.

2. Set Trade Show Goals

What is your main goal for attending this trade show? Are you looking for grow your customer base or promote brand awareness? Maybe you want to make direct sales at the show. Are you collecting contact information to generate sales leads? Make sure to set SMART goals so you can measure your success at the end. (SMART goals are specific, measureable, attainable, relevant and time-bound).

3. Get a Booth Early

Not only can you benefit from early-bird pricing discounts, but you may also be able to get more free advertising. Trade shows generally put up flyers and posts on social media to promote their event and build excitement. As one of the early exhibitors, you may be able to get your logo on early promotional materials for more exposure.

Tip: If it's your first time attending a tradeshow, you may be eligible for a first-timer discount. Be sure to ask the organizers about it.

4. Speak with the Floor Manager

Your booth's location is very important to the amount of foot traffic you will receive. Not only that, but who is surrounding you could directly affect your sales. Having a competing business could negatively affect your sales, while having a complementary business nearby could offer an opportunity for cross-promotion.

In some cases, it may be worth the splurge for a corner booth. A corner booth will give you foot traffic from two different directions for double the chances of tradeshow success.

5. Pre-Show Promotion

Reach out to attendees before the show through social media, your website, email and advertisements. Pre-show promotion is key to driving traffic to your booth in a sea of other booths.

6. Practice Your Elevator Pitch

Before going to the show, make sure you have practiced your sales pitch. A compelling sales message needs to get across the key points you want to communicate in 30 seconds or less. Practice it over and over again until you and your booth staff are able to deliver it with confidence and ease.

7. Get Noticed

With hundreds of other exhibitors, you need to create an eye-catching display to stand out from the crowd. Try pairing a branded backdrop banner with a exciting vertical pop-up banner. If you sell products, make sure to arrange them in an interesting and innovative display. If you are a service provider, having dramatic before and after photos, or a video of the work being performed can make for an unforgettable presentation. Extra lighting can also grab attention and draw the eye towards your booth.

8. Have a Clear Call to Action

What exactly do you want customers to do? Are they purchasing a product at your booth? Should they sign up for your email list for more information? Are they to set up a consultation meeting with you? Whatever you want them to do, make sure it is clear in your booth advertising and that your staff manning the booth are well-rehearsed in what the goal is.

9. Don't let Potential Customers Leave Empty-Handed

As an attendee, the sheer amount of information and exhibition booths can be overwhelming. Make sure potential customers are not leaving your booth empty-handed. Whether you have giveaways or other traditional swag (flyers, postcards, rack cards, pens or even just business cards), ensure that they leave with something memorable.

10. Gather Contact Info

Making sure customers have your contact info is important, but taking their information can be a bigger key to trade show success. Gather as many contacts as you can and keep notes about your conversation or a specific request. These will be very valuable when you go to follow up after the show.

11. Get Social

Using popular hashtags, check-ins and mentions throughout the trade show is a recognized way of building excitement to visit your booth. Having something customers can interact with in an online social way can build interest and engagement.

Don't forget to stay active on social networks after the show to continue to build your audience.

 12. Follow up

Remember all those contacts you collected earlier? Now is the time to follow up. If you have notes for a contact, make sure to personalize the email to show that you are not just spamming an email list. ****

13. Be Searchable Online

Your job isn't over yet. You need to make sure your potential customers can find you online. Whether it's a simple landing page website or a fully interactive or ecommerce website, it is essential that you are able to be found online. Before making a purchase, 81% of consumers conduct research online. By having a up to date and user friendly site, you are much more likely to turn your leads into sales. Don't forget to include customer reviews - 88% consumers trust online reviews as much as a personal recommendation.

Don't have a website? Contact us for a free consultation.

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Have a website? Snag your free website audit.

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14. Measure Your Results

Look back at the goals you set. How did you do? Did you reach your targets? Analyze what went well and what could be changed for even more success in the future. Take notes on whether to participate in this trade show again the following year and include suggested changes, enhancements or other trade show ideas. If you've decided to sign up again for next year, do it as soon as possible to reap the benefits of early bird pricing.

15. Prepare for Your Next Show

Now that you've made it through a trade show successfully, it's time to plan for your next one.

matt_and_candice-1024x739

Hello, we're Candice & Matt. We provide tips, tools and resources to help entrepreneurs build their dream businesses. Read More

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Join the party and get the latest news, tips and tools delivered straight to your inbox. 

Filed Under: Branding & Marketing

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